If you need to make changes to an already confirmed booking, please contact our offices by email a firstname.lastname@example.org or by phone +39 0555321180.
Requests of changes must always be communicated in writing by email. Visitors must always print out the modified voucher and show the print-out at the ticket office on the day of the tour.
If you need to cancel tickets or tours, please contact our offices by email at email@example.com or by phone +39 0555321180.
Changes must always be communicated in writing by email or fax to receive a partial refund when allowed by the cancellation policy as stated below. For the purposes of calculating the cancellation fee, we will use the date of receipt of the client's cancellation request. For these purposes, requests for cancellation received by telephone, without anything in writing, will not be considered valid.
The cancellation policy varies depending on the type of service purchased.